Help center
Answers for buyers and sellers. Can’t find what you need? Our team is a message away.
Buying
How do I pay?
Choose Chapa to pay online (telebirr, CBE Birr, cards and other methods offered by Chapa), or bank transfer. For bank transfers, submit your transfer reference from the order page; our finance team verifies it against the bank statement.
Where are my files?
Open My account → My library. Each download link is generated for your account and expires after a short time, so always download from your library rather than sharing links.
What can I do with a product?
Each product page shows its licence type and usage restrictions. A copy of the terms you bought under is kept with your licence in My library.
How do refunds work?
Refund eligibility is shown on every product page. To ask for a refund, open a support request from your account and choose the order.
Selling
Who can sell?
Professionals, consultants, researchers, firms and publishers who own or are licensed to sell their content. Every application is reviewed.
Which files can I upload?
Allowed formats: PDF, DOCX, XLSX, PPTX, CSV, ZIP, EPUB, up to 100 MB. Files are scanned and stored privately; macro-enabled or executable content is rejected.
When do I get paid?
Sales become available for payout 7 days after the payment is verified. Request a payout from Seller Studio once your available balance reaches ETB 500; transfers are made through approved banking channels and recorded in your statement.
Can I change a live product?
Yes. Changes to a live product are reviewed before they replace the published version, and customers who already bought keep the version and terms they purchased.
More questions
How do I receive the files I buy?
After your payment is verified, the product appears in My Account → My library, where you can download it using a secure, time-limited link.
Which payment methods are accepted?
Prices are in Ethiopian Birr (ETB). Available methods are shown at checkout and may include Chapa and verified bank transfer.
How do I become a seller?
Submit a seller application. Our team reviews it and, once approved, you can publish products from Seller Studio. Every product is reviewed before it goes live.
Can I get a refund?
Each product shows its refund eligibility. To request a refund, open a support request from your account and select the order.
Still need help?
Customers can open a request from My account → Support so we can see the order. Anyone can use the contact form.